Loyalty among your most valuable market
This Retaining Millennials Research Paper examines the impact that this important demographic group is having on the retail market. It shows how it’s possible to build a long-term relationship with millennials, despite the audience being prone to spontaneous decisions.
With an increasing number of options for millennials, it’s harder to make sure they stay loyal to a certain retailer. They’re prone to making on-the-fly decisions about their preferences based on a wide variety of influencers and factors. They value convenience highly, are demanding of good customer service, and are always looking for the latest trends through an ever-evolving mix of channels. Therefore, understanding how you can retain the loyalty of millennials is critical for Future-Ready Retail.
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